SHIPPING AND RETURNS

SHIPMENT

Portugal
Free shipping. The maximum reception period is 4 working days.

European Union
Shipping costs – 20 € The maximum reception period is 10 working days.

Rest of the world
Responsibility and import taxes paid by the customer to the distributor upon delivery.

EXCHANGES

The exchange is accepted and carried out under the following conditions:

  • Contact us through store@friendlyfire.pt
  • The product must be returned in new condition and without signs of use within 15 days from receipt of order.
  • The product must be returned in its original packaging, with all its components present.
  • Friendly Fire assumes no responsibility for any loss or damage that occurred during the return of the returned product.
  • If you are not satisfied or if for any reason you need to exchange your Friendly Fires:

Portugal: you just have to send the pair to our facilities and we send to you the new choosen pair.

Out of Portugal: all shipping costs are customer responsibility.

RETURNS

The return is accepted and carried out under the following conditions:

  • Contact us through store@friendlyfire.pt
  • The product must be returned in new condition and without signs of use within 15 days from receipt of order.
  • The product must be returned in its original packaging, with all its components present.
  • Friendly Fire assumes no responsibility for any loss or damage that occurred during the return of the returned product.
  • If you are not satisfied or if for any reason you need to return your Friendly Fires:

Portugal: you just have to send the pair to our facilities.

Out of Portugal: all shipping costs are customer responsibility.

  • As soon as we receive the returned pair and verify that it meets the above criteria, you will be reimbursed the amount paid by swift transfer net.