Apoio ao cliente
Sales Policy
Payment
What forms of payment can I use to make my purchases?
We have the following means of payment: MB Reference or Credit Card.
Why can my credit card be declined?
Your card may be declined for one of the following reasons:
1.The card is expired. Check the expiration date of the card.
2.The card limit has been reached. Consult your bank if the card has not exceeded the amount allowed to make your purchases.
3.The data entered is not correct. Check that you have filled in all the necessary fields correctly.
Is it safe to use my credit card for internet payments?
Yes, data is transmitted in SSL encrypted form. For payment with credit and debit cards, it is necessary to introduce the CVV (Card Verification Value), a code printed on the card that is used as a security measure in e-commerce transactions.
Shipment
Shipping costs are free for Mainland Portugal and Islands.
Shipping is done via our carrier.
The maximum reception period is 4 working days for mainland Portugal. For Madeira and the Azores the period will be 6 working days.
For other European Community countries the cost will be € 20 per pair. The maximum period for receipt is 10 working days.
Destinations outside the European Community, responsibility and import fees paid by the customer to the distributor upon delivery.
If you want to order to destinations outside the European Community, contact us through store@friendlyfire.pt
Exchanges & Returns
The exchange or return is accepted and made under the following conditions:
1.The product must be returned in new condition and without signs of use within 15 days after receiving the order.
2. The product must be returned in its original packaging, with all the respective components present there.
3. Friendly Fire don´t assumes any responsibility in case of loss or damage during the product return.
4.If you are not satisfied or, if for some reason, User need to exchange your Friendly Fire shoes, all shipping costs will be the responsibility of the User.
5. After we receive the product and check its good condition, the amount will be fully credited by bank transfer.
In case of exchanges and returns outside Portugal contact us through store@friendlyfire.pt
All articles presented on the website are subject to stock availability.
Forms of Contact
You can contact us by:
Email
store@friendlyfire.pt
rgpd@jamfernandes.com
Call
+351 917 301 942
+351 253 423 279
Company identification:
J.A.M. Fernandes & Filhos, LDA, based in Rua D. Afonso Henriques, número 1102, 4800-866 S. Torcato, Guimarães, with the legal registration number at Conservatória do Registo Comercial de Guimarães – 502 627 565.
All content on this website is the exclusive property of J.A.M. Fernandes & Filhos Lda. and it reserves the right, at any time, to make changes to these contents, without the obligation to make any prior communication to users.
Updated at 8 Agosto de 2019