FREQUENT QUESTIONS

FREQUENTLY ASKED QUESTIONS ABOUT SHIPMENT

You will receive your order at the address of your preference (home, work, etc. – never in PO Box).

The maximum time of receipt is 4 working days in Portugal, the deadlines mentioned do not apply in the case of the Azores and Madeira and in the other countries. In these cases, the maximum delivery time of your order will be 10 business days.

Portugal
Free

European Union
€20

Destinations outside the European Union, responsibility and import costs paid by the customer to the distributor at the time of delivery.

The delivery is made at your address, through our carrier. For any questions regarding the shipping of your order, please contact us through store@friendlyfire.pt

FREQUENTLY ASKED QUESTIONS ABOUT EXCHANGES AND RETURNS

Portugal – There is no cost with exchanges or returns. You just have to send the pair to our facilities

Outside of Portugal – The shipping costs for exchange or return  products are customer´s responsibility.

Returns or exchanges must be made within 15 days from the sending of the confirmation of purchase.

The www.friendlyfire.pt website reserves the right to refuse returns sent or sent after the deadline, or parts that are not in the same condition in which they were received.

Email us (store@friendlyfire.pt) and we explain you everything.

Yes, as long as they are in perfect condition, they must be returned with their original packaging.

You receive the amount in an estimated period of 10-15 days, after we checked your returned pair.

If an item is sold out contact us (store@friendlyfire.pt) so we can tell you if is possible to produce it especially for you.

 

Once you have placed your order, you will receive a confirmation email from our email store@friendlyfire.pt

If you do not receive it, contact our customer service, by email: store@friendlyfire.pt

Friendly Fire sells only new and in perfect condition, so if, exceptionally, you receive a defective item, contact our customer service, by email: store@friendlyfire.pt