Free shipping to Portugal

Apoio ao cliente

Common Questions

About shipping

Onde recebo a minha encomenda?

You receive your order at the address of your choice (home, work, etc. – never at a post office).

Quanto tempo demora o meu pedido a chegar?

The maximum reception period is 4 working days in Portugal, the mentioned periods do not apply in the case of the Azores and Madeira and in the other countries.

Quanto tenho que pagar pelos gastos de envio?

Portugal
Free

Other European Community countries
Cost of 20 € / pair

Destinations outside the European Community, responsibility and import fees paid by the customer to the distributor upon delivery.

Como se processa a entrega?

Delivery is made at home through our carrier. For any question related to the sending of your order, contact us through [email protected]

About exchanges and returns

Tenho de pagar por solicitar uma devolução ou troca?

There will be no cost for exchanges or returns unless you send the pair(s) to our facilities.

Qual o prazo para efetuar uma troca ou devolução?

Returns or exchanges must be made within 15 days from the email of confirmation of purchase.

The website www.friendlyfire.pt reserves the right to refuse returns communicated or sent after the set deadline, or parts that are not in the same condition in which they were received.

Como posso fazer uma troca ou devolução?

Inform us of your decision via email: [email protected]

Then you just have to send the pair(s) you want to exchange or return to our facilities.

Address:

J.A.M.Fernandes e Filhos, Lda

A/C Friendly Fire

Rua D. Afonso Henriques, nº1102

4800-866 S. Torcato – Guimarães

Portugal

 

In case of exchange, shipping will be our responsibility.

Posso trocar ou devolver o artigo?

Yes, as long as they are in perfect condition, they must be returned with their complete original packaging.

Quando é que vou receber o montante da minha devolução?

You will receive the amount within an estimated 10-15 days, depending on your bank.

Os artigos esgotados são repostos?

If an item is out of stock, you can, in some cases, order it. Contact us at [email protected]

Como posso comprovar que efetuei corretamente a minha compra?

Once you have placed your order, you will receive a confirmation email from our email [email protected]

If not, contact our customer service, by call or via WhatsApp – 00351 917301942 or, if unavailable, via email: [email protected]

O que devo fazer no caso de receber algum artigo defeituoso?

Friendly Fire only sells new items and in perfect condition, so if, exceptionally, you receive a defective item, you should contact our customer service, by call or via WhatsApp : 00351 917301942 or, if unavailable, via email: [email protected]